... the proceedings.Treatment of ClientsPick up your clients at the airport personally. Carry their bags and open doors for them. Assist them at the hotel check-in desk. Stand by in the hotel lobby hile your clients examine their rooms. Do everything you can to make them feel comfortable and important.SmokingDont light up unless your host or client does. If you do not smoke and your client or host does, say nothing. Suffer in silence.Source Jerome R. Stockfisch, No impy Handshakes, Please! The Tampa Tribune, 9 September 1998, on-line http.tampatrib.comsectionsstory2bz.htm i26 September 1998s. Business MannersDos and DontsBusiness Manners They make a major impression on colleagues, employees and customers. But sometimes, theres only a subtle difference beteen saying the right thing and the rong thing. To get yourself thinking about the right ay to approach the etiquette problems you encounter each day, brose this handy etiquette reference - and resolve to apply hat you learn to your on ork life.hen you ant to intrude on a colleagues time. Do say May I have a moment of your time Dont say Are you busy right no hen you ant to smoke. Do Look for a smoking sign, or leave the premises to light up. Dont Light a cigarette in a bathroom or corner.hen you accidentally use profanity. Do say Please excuse my anger. Dont say I kno I shouldnt say things like that, but makes me so mad. hen youre ondering hen to start eating. Do Start eating hen youre invited to do so. Dont Dig in at the table before others begin their meals. hen youre ondering ho to address someone you just met. Do Repeat his or her entire name sloly and ask for the proper form of address. Dont Use a first name unless youre in a social setting or meeting a peer. hen youre initiating a conversation. Do Offer pleasantries, and ask ho your conversation partner is feeling. Dont Inquire about personal habits or family backgrounds. hen youre not sure ho to pronounce an individuals name. Do say Im sorry, but ould you pronounce your name for me again Dont say I guess Im going to emasculate your name. hen youre running out of time during an appointment. Do Offer to make an additional appointment for further questions or comments. Dont Summarily end the meeting or anxiously look at the clock. hen you ant to make a personal comment to a colleague. Do Ask to speak to the individual privately. Dont Raise the issue during a meeting. hen you enter a room. Do Stand until the other individual sits don. Dont Place you items on the individuals desk unless he invites you to do so. hen you hear a rumor. Do Listen politely and ithout comment. Dont Repeat the rumor or harangue the individual for spreading the rumor. hen a conversation partner is not paying attention to you. Do Offer a mini-pause of a fe seconds, folloed by a arm nod of the head or a smile. Dont Stop the conversation entirely or bring public attention to the individuals behavior. hen youre trying to decide ho to dress. Do Dress in approximately the same style as you expect the individual you are meeting to dress. Dont Dress casually. hen you alk into someones office during inclement eather. Do Place your boots in the designated spot, or leave them outside. Dont ear boots into the reception area. hen youre visiting someone and you must pass a reception desk. Do Ask permission to go ahead, even if you kno the direction to the individuals location. Dont alk by the receptionist ithout acknoledging her. hen you take your coat off in someones office. Do Ask here coats should be hung, even if you notice a hook on the all. Dont Drape it over the back of your chair. hen a visitor takes his or her coat off. Do Help him ith it. Dont Invite him to put it anyhere. hen offering material or handouts during a one-to-one meeting. Do Indicate hat you ant the individual to do ith them, revie them, put them aside, or look at a particular page. Dont Give another individual handout ithout an explanation. hen youre at a business lunch. Do Follo the pace of the other individuals at your table in determining ho fast to eat and hat to eat. Dont Eat or drink at a faster rate than others. hen dealing ith a service representative. Do State your problem clearly, ith a sincere request for help. Dont Give precise directions to the service rep, or demand that he or she complete the task in a certain ay. A final ord pay attention to your surroundings and the people you meet, and the right thing to do ill often become apparent. hen in doubt, imagine the actions of courteous, accommodating people you kno. And ask yourself ho ould they act in your situationSilenceA Hidden Business ToolIn todays frantic orld, silence is not often perceived as a communication of business tool. Yet, the strategic use of silence - ranging from five-second pauses in a conversation to extended periods of quiet - can result in tremendous benefits to those ho practice it. Here are tenty ays you may be able to use silence for your and others benefit. Ponder the list, pick a fe suggestions that may ork ell for you, and resolve to practice the poerful art of silence on those many occasions hen you have the opportunity to do so. Inspire yourself. During periods of silence, the mind has a ay of retreating to gentle thoughts and core values - great destinations hen youre orried or ondering about something. Build productivity. Quiet time is perfect for focusing on important, detail-oriented tasks. ant a subordinate or colleague to ork on a project for you Youll get it done faster if you arrange for the individual to ork in a silent place. Reduce stress. Tough morning Too much tension around you Retreat to a corner and remain still and silent for a fe minutes. Youll bring on poerful physiological changes in your body that can help calm you and prepare you for the balance of the day. Raise your stature. Cultivating the art of graceful silence is one of the characteristics of successful people. Next time you hear a distorted comment, angry retort, or biased question thron at you, remain silent for a short time. Others ill respect you for your thoughtfulness. Emphasize the seriousness of an action. hen it comes time to describe a vital initiative, or to speak ith a subordinate or colleague about something shes done rong, let silence play a part in your comments. After you say hat you must say, let your ords hang in the air for ten seconds or so. Your listeners ont forget them. Get your prospect talking. hen youre in the midst of a sales call, resist the temptation to present every facet of your product or service. Instead, pause at key junctures, ithout question or commentand listen to the often-revealing thoughts of the prospect. Raise the esteem of others. Many people are afraid to speak up during meetings. hen you sense fear on the part of a person near you, ask a general question, something that calls for a thoughtful responseand then ait. Yes, the individual might be uncomfortable at first, but by stepping back and giving him center s...
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